If you’re a property manager, chances are, you have a lot more than one property to consider. While you’ll have a support team you can count on a little bit, it’s still hard sometimes to handle every single call. People often have troubles with things on your property at one time it seems, and therefore, it can leave you running around like a chicken with its head cut off. TO avoid that though, and to make sure that every single persons’ call is answers., you can greatly benefit by having a property management firm at your arsenal. In this guide we’ll tell you why you may want to get one.
Answering Services are Always There
No, really. The best services available are there 24/7 every day of the year. This is what makes them unique. Sometimes your tenants may have a broken pipe at 3 o’ clock in the morning, and you’re going to be sleeping. With the emergency answering service, you can either sleep comfortably knowing that the call to you will be recorded and documented well so you can check it in the morning. Otherwise, it can help you get jobs done which are considered emergencies easier.
Answering Services Save You More Than Just Time
By hiring a good answering service, you know that the services you pay for will be a lot cheaper than having to pay your own property staff to answer phone calls, or even to hire a secretary. Therefore, you’ll end up not having the money invested into extra taxes, insurance, payroll and other issues that you would normally face. If you hire out, you can just pay the monthly fee, and let your answering service take care of the rest.
What About my Tenant’s Privacy?
While most answering services have more venues other than property management, they take their HIPPA laws to heart in more than just the medical field. You can know that your tenants can call you at any time and share anything necessary to the project, and that their information will be protected. Of course, for some things they may be mandated reporters, but in general, all of your calls will be appropriately handled and forwarded to you when necessary, and you can set up those terms and conditions yourself.
As we said earlier, you’ll be in control of the entire situation even though you hire out. The only thing you’re not having to do is sit by the phone constantly so you can get your work done. You will have access with the proper customer portals when you use a good answering service though, because they’ll give you the best possible options so you can see call logs, answering machines, and even have them e-mailed or escalated directly to you, or even your property owner when you can’t take the call (or depending on the severity of the call).
If you’ve ever been a property manager, you probably know that an answering service can greatly help you. If you get ahold of Answering365 on https://www.answering365.com/property-management/, they’ll be able to do so every single day of the year, all hours of the day and night so you can do everything you need to do and manage your properties correctly.