When considering productivity in a servicing business specifically, it can be more about improving the processes themselves rather than each individual’s productivity. That being said, naturally, it’s still key to ensure that every worker is feeling as productive as possible, but without a proper system in place, employees may find themselves unable to proceed with certain tasks, no matter how productive they are feeling.
If you’re looking to increase the productivity within your servicing business, below are four key steps.
Step 1: Manage Remote Communication
Lack of communication is one thing that can halt any servicing task. Service workers all work at different levels of authority, which means there will be a system in place to authorize specific servicing tasks. If communication cannot be had, productivity could be at an all-time low.
An example of this could be a servicing employee working in the field to complete a maintenance job that needs authorization for something which has just arisen. If they cannot communicate effectively with those in charge, they may not be able to complete the task there and then, meaning time wasted.
Step 2: Use Software to Make Tasks Easier
Technology and software will be extremely beneficial for any servicing company, and it’s what will ensure better productivity at all times. Employees will be able to work more productively when working off one complete system which allows them to do everything they need to do, as well as utilizing programs which enable them to complete time-consuming paperwork and documentation in a quicker way — which is always a boon when they’re trying to meet appointments with limited time in between.
Using software like work order software means you can better manage all tasks more productively.
Step 3: Minimize the Number of People Needed for One Task
Better organization is needed for improved productivity. If you can organize it so that as many jobs as possible can be completed by one worker at the time of their visit, such as with a customer to complete a maintenance job, better efficiency will be reached. There is no point sending out one employee to check a repair situation, and then have another return on a different day to fulfill the repair, if it can all be done at one scheduled time slot by one employee.
Step 4: Ask for Employee Feedback
The business’s service workers are the ones working out in the field to fulfill maintenance and service work, so their feedback is going to be crucial. By encouraging regular feedback, such as team meetings or reports, there may be many good suggestions on fulfilling jobs quicker, or how employees can work more productively.
Furthermore, employees may work more productively themselves if they know that their feedback is always taken on board.
Within the service business, most productivity will come from the ability to fulfill tasks. You don’t want servicing employees to hit a brick wall when trying to complete jobs, nor do you want them to be overrun by tedious tasks such as paperwork that can easily consume time.
Increase productivity by using technology, software, better communication, and always taking feedback on board.