It takes a particular skill set to become a successful manager. A store operation retail manager oversees multiple stores, sets the company’s goals and objectives, and addresses all customer care operations.
As a manager, your main goal is to ensure total customer satisfaction. After all, when the customer is happy the business wins. Good communication skill is a trait that every successful manager should have.
You must know how to communicate well with the customers and staff members to ensure the business meets its objectives. With that said, here are tips you can implement to be a successful store operations retail manager.
- Offer direction and feedback
One of the main roles of an ops retail manager is to manage the employees. Besides leading by example, you must keep your staff well motivated to work.
Pay attention to your staff’s needs and attribute them to the task at hand. It is also important to explain to them why the job is significant to the survivor of the team.
Set reasonable goals and create a positive working environment to enable them to achieve the goals. Also, give credit where it is due by recognizing performance.
Reward your employees, whether it’s time off, small gifts or a public thank you., make sure they feel recognized.
- Always rely on data and analytics
As a leader, you’re responsible for the overall performance of the stores in your locality. That said, it is important to keep a tab of all the data and metrics for each shop.
This includes the number of sales and stock movements. Knowing how your business is progressing in terms of stock movement and sales allows you to make a sober decision that can help build a stronger retail strategy.
Experts recommend the need for a good analytic solution that can get you all the required data. The best system will give you a full glance at your business performance and allow you to examine specific info in depth.
- Give your staff a way to get in touch
To be successful you must be willing to listen to your juniors as well. Now that you cannot be in all the stores at the same time, having someone on the ground that you can trust is crucial.
Nevertheless, communication should not be limited to store managers only. The junior employees interact more with the customers every day therefore there is a need to create a comfortable environment where they can voice out issues directly to you.
That way you can manage and resolve issues regardless of your location. Be friendly to your staff and engage them in small talks to gain their trust. The business gains a lot where communication is open. See this link to learn more https://www.cnbc.com/2018/01/04/11-highly-effective-ways-to-connect-with-employees.html
- Automate your scheduling processes
As mentioned, a store operation retail manager is in charge of multiple retail stores in several locations.
Well, this can be a little complicated, especially when dealing with part-time employees. you will be working with employees who operate at different schedules. Doing this manually can be tedious and time-wasting.
You may need an automated solution like app scheduling software to make the work easier. With the help of this software, you can tell which shift each employee belongs to.
Also, working online can help track and fill any open shifts that may arise in case an employee has an emergency or calls in sick.
- Stay on top of multi-store inventory
How you manage your inventory will determine your ability to manage a budget, meet the company’s objectives, and maintain customer satisfaction.
Your staff should be well acquitted with the location of the inventory items when the buyers visit the store.
This ensures maximum sales and eliminates potential dead stock. You can achieve this by creating a cloud-based inventory management platform[kw1] which will allow you to keep track of all items in all the stores even when on transit.
Operations managers are expected to control all operations single-handedly. A good stock management solution allows you to do it all successfully, including setting stock levels on certain products, reviewing the performance of all stores, and remotely make edits on bulky items.
- Be willing to get your hands dirty
Lastly, be willing to do the task physically instead of delegating all duties to your ground employees. Employees understand the job better when they see their seniors doing the tasks as well. Click here to read more.
Being great and staying great may not be easy, but with proper tactics and determination, you can achieve almost anything. Buyers expect a smooth shopping experience in your stores, and if they get it, they will keep coming back. The survival of every business depends on how well the store can put the buyer’s interest first. Plus, your biggest fans are most likely to refer other buyers to your store. Also, you cannot succeed without a strong support system. Hire staff members you can trust and establish a good customer-staff relation. And don’t forget to keep your staff motivated as well.